Packages, not price tags.

SmartFAQs.ai is scoped around your documents, accuracy needs, and handoff workflows. We don’t publish prices because real-world knowledge systems aren’t one-size-fits-all.

Customer Answers

For restaurants, contractors, clinics, and small practices.

Basic

A reliable AI answering layer for public-facing questions—grounded in your own content.

• Website chat widget for FAQs and service questions
• Curated knowledge base from your existing site/policies/materials
• Evidence-based retrieval (answers grounded in your content)
• Tone & voice alignment (friendly / professional / clinical)
• Simple escalation path (route to a person when needed)
• Basic analytics (top questions + content gaps)

Most Common

Intelligent Front Line

For support teams and help desks that need safe deflection + handoff.

Mid-size

AI as the first responder: resolve simple cases fast, escalate complex ones with context.

• Knowledge base ingestion from help docs and internal articles
• Intent-aware routing (billing / technical / account / scheduling)
• Confidence-aware answering with safe fallbacks
• Human handoff with conversation summary + cited sources
• Feedback loop to reduce repeats and improve coverage over time
• Reporting on deflection opportunities and unresolved intents

Authoritative Knowledge System

For enterprises with SOPs, assistants, and high-stakes accuracy needs.

Custom

A governed RAG system designed for correctness, provenance, and scale.

• Complex document ingestion (SOPs, contracts, policies, manuals)
• Hierarchical chunking + metadata strategy (structure preserved)
• Advanced retrieval (reranking, filtering, rehydration strategies)
• Citations and provenance-first answering
• Evaluation harness + quality monitoring
• Security & governance (access controls, auditability, deployment constraints)

How systems evolve as complexity increases

Most deployments start simple and become more structured over time. We build for accuracy first, then add depth as your corpus, risk profile, and use cases expand.

Baseline RAG

Reliable answers grounded in curated sources.

Structured RAG

Hierarchy + metadata improve retrieval and citations.

Evaluated RAG

Measurable quality with test sets and regressions.

Governed RAG

Access control, auditability, and operational safety.

Advanced Techniques

Reranking, hybrid retrieval, rehydration, and specialized chunking.

Deployment options

Same architecture. Different operating models.

Hosted by SmartFAQs.ai

• Managed infrastructure and updates
• Faster iteration and rollout
• Monitoring and continuous improvements
• Best for teams who want outcomes over ops

Built-for-you, self-hosted

• Private cloud / VPC / on-prem constraints supported
• You control keys and data perimeter
• Delivery includes handoff documentation and guidance
• Ideal for compliance-driven environments

Not a fit

SmartFAQs.ai is built for grounded, evidence-based answers. It may not be the right fit if:

• You want a generic chatbot trained on public data
• You don’t need citations, provenance, or traceability
• You expect the system to “just figure it out” without structured sources
• You want perfect accuracy without evaluation and iteration

Not sure which package fits?

Tell us what you’re trying to accomplish and what “correct” means in your domain. We’ll recommend an approach based on your documents, workflows, and risk tolerance.