Definition
A domain-specific AI Agent implementation that utilizes Retrieval-Augmented Generation (RAG) to ground responses in technical documentation and uses function calling to interact with CRM or ticketing systems. It transforms static knowledge bases into interactive, conversational interfaces capable of autonomous query resolution.
Refers to the automated AI Agent architecture, not the human department or general service philosophy.
"A 24/7 concierge standing between a massive library of manuals and a control panel of system switches."
- Groundedness(Prerequisite)
- Tool Use / Function Calling(Component)
- Intent Classification(Component)
- Hallucination Mitigation(Prerequisite)
Conceptual Overview
A domain-specific AI Agent implementation that utilizes Retrieval-Augmented Generation (RAG) to ground responses in technical documentation and uses function calling to interact with CRM or ticketing systems. It transforms static knowledge bases into interactive, conversational interfaces capable of autonomous query resolution.
Disambiguation
Refers to the automated AI Agent architecture, not the human department or general service philosophy.
Visual Analog
A 24/7 concierge standing between a massive library of manuals and a control panel of system switches.